Also, as you place an order and trust us, we would love you to know that you abide by the following with love.
Keeping in mind all the needed delivery clearances to Oman and KSA, we ensure to deliver your orders within 8-10 days of placing the order. Please be informed that we work from Saturday to Thursday except for public vacations.
2. How about the shipping charges?
For any online order, an additional charge of AED 40 (excluding VAT) for our beloved customers from Oman and AED 50 (excluding VAT) for KSA will be applicable. The delivery charges are subjected to change based on the product category, product price range, package weight, shipping difficulties, and custom clearance charges.
3. How are the payment procedures?
All international orders are subjected to prepaid options only, and cash-on-delivery facilities are not available at the moment. We would encourage online payments via Credit/Visa cards of any bank.
4. Is a refund or exchange return policy valid?
For international orders, an order cannot be refunded or exchanged at any terms. An order shipped will be considered final.
5. Is the function available anywhere across Oman and KSA?
Though the delivery services are open to anywhere in Oman, a few locations in Saudi Arabia has been exempted from doorstep delivery. Find the excluded areas here, and receive your orders at the nearby location possible.
6. How can I cancel an order?
You can find your orders under your account on our website or application and will have an option to cancel the order. Or you can click on the link for cancellation sent to your mobile on the placement of the order. Once shipped, the order cannot be canceled.
In case of any difficulty, we will be available to help you at any time.
7. How can you track your order?
You can easily find a link either in your e-mail or in the SMS you received during order placement. Visiting the link can give you an idea of the status of your order. Once the purchase is shipped, you’ll receive your first notification and the second will ping you when it is out for delivery. Our representative will contact your given mobile number once on the premises of your delivery address.
8. Want to change your delivery address?
We will be pleased and happy to accept any delivery address changes if it is notified to our team before the purchase is dispatched.
9. Did we exceed our delivery time?
Though we have never failed to deliver on time, we would love to receive your feedback for any delays so that we can do our part of the investigation regarding the same.
10. Customer service?
For any customer service inquiries, kindly contact us at firstname.lastname@example.org or ring us on +971 566 230 323. Our team is ready to assist you with the answers to all your questions responding within an hour.