Refund Policy | V Perfumes
All purchased items from V Perfumes can be returned within 7 days of the product delivery. The items returned can be replaced or refunded, depending on the issue, product and the condition of the returned product.
All purchased items from V Perfumes can be returned within 7 days of the product delivery. The items returned can be replaced or refunded, depending on the issue, product and the condition of the returned product.
Internationally shipped products will not be refunded, only replaced.
However, the return will be processed and accepted only if the conditions are satisfactory.
Condition of Return:
If the product was not what you ordered or has a manufacturing defect.
If the product is a fragrance and not a beauty product.
The item is to be returned in the same condition as when it was received (unopened seals, with original brans packaging along with any sampling pieces or manuals and all V Perfumes tags attached)
Cancellation and returns are not done through V Perfumes customer service. We strongly discourage sending requests via email because the sheer volume of emails we receive each day makes it unlikely that we will receive the message in a timely manner.
Refund Process
For Online Prepaid Orders:
Cancellation before shipping: a 2.5% charge of the total order value will be deducted.
Return after shipping: AED 10.5 will be deducted as courier charges
Refund Timeline: IT takes 7-10 days for the refund to be processed to your credit card.
For Cash on Delivery (COD) Orders:
Refund Method: Refunds will be credited to your V Perfumes E-wallet
Cancellation before Shipping: No charges if cancelled upfront
Return after Shipping: AED 10.5 will be deducted for courier charges
Refund Timeline: Wallet refunds will be processed within 24 hours of the order’s return to the warehouse
We strive to process refunds efficiently to ensure your satisfaction
Payment Method, Refund Method, Refund Time
| Payment Method | Refund Method | Refund Time |
|---|---|---|
Cash on Delivery/ Pay Online | E-Wallet | 1 Working Day |
Pay Online | Credit Card | 7 to 10 Days |
Cash on Delivery/
Pay Online
Refund
Method : E-Wallet
Refund
Time : 1 Working Day
Refund
Method : Credit Card
Refund
Time : 7 to 10 Days
For order above AED200
For selected products only
Refund within 7 days
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