Refund & Exchange Policy

All orders placed on V Perfumes for delivery in Saudi Arabia are shipped from our warehouse in the United Arab Emirates. Because these are international shipments, we do not offer refunds on any order.

If your product arrives damaged, defective, or is not what you ordered, we will exchange or replace it. Exchange and replacement requests must be made within 7 days of delivery.

All requests are reviewed by our team, and the exchange or replacement will be processed only if the conditions below are met.

Conditions for Exchange or Replacement:

• The product was damaged on arrival, has a manufacturing defect, or is not what you ordered.
• The product is a fragrance and not a beauty product.
• The item is returned in the same condition as when it was received, with the original brand packaging, any sampling pieces or manuals, and all V Perfumes tags attached.

How to Request an Exchange or Replacement:

• Call our customer service team within 7 days of delivery.
• Share your order number and clear photos of the product and its packaging.
• Our team will review your request and guide you through the exchange or replacement.

We strongly discourage sending requests only by email, because the high volume of emails we receive each day makes it unlikely that we will see the message in time. Calling our team is the fastest way to get help.

Order Cancellation

• Orders can be cancelled only before they are shipped.
• A 2.5% charge of the total order value applies to cancellations made before shipping without a valid reason.
• Once an order has been shipped from the UAE, it cannot be cancelled.

Payment Method

We accept online payments only. Cash on Delivery (COD) is not available.

We aim to process every exchange and replacement quickly so you get the right product in perfect condition.